They flunk

Can’t say how much response disappointed. Their rates were extremely appealing. In fact so much that I switched over to them after being with my old insurance company of five years. When something is too good to be true it usually is right? Of course, after I had an accident (the reason we have insurance!) they dropped me like a bad habit. The accident was not my fault and Response was UNRESPONSIVE. They had me waiting almost a month before they sent someone to look at my wagon. Not to mention the number of phone calls I had to make to get through to someone who had a clue about the next step. After that it was like another two weeks before I got an extremely poor field adjuster and then an even worse appraisal! I wanted to appeal the appraisal and finally had to threaten legal action until they sent someone else. Just shocking that they tout themselves as teacher-friendly and then they embarrass themselves like this. We just canceled the policy. Stay away…not all that glitters is gold.

Response Auto Insurance Ratings  by Charles K. Submit Review | More Reviews

Coverage:
1 out of 5
Cost:
1 out of 5
Customer Service:
1 out of 5
Claims:
1 out of 5