Infinity Auto Insurance Reviews

I went with Infinity because they offered cheap insurance

by Justin B

I went with Infinity because they offered cheap insurance, which was what I was looking for. Then I had a minor claim, not my fault, and it took forever to get fixed and they kept requesting more and more documentation. Finally they settled, but then what happens next, my rates were increased even though it wasn’t my fault and it was a very minor claim (under $500).

Coverage: 5 Cost: 4 Customer Service: 4 Claims: 3

Great prices. Terrible service

by Greg H.

Infinity is definitely the cheapest insurance out there (we‘re saving over $650), which is why we signed up our two cars with them. I just hope you never have to file a claim and have to experience what we did. It took two months to get everything resolved in our not-at-fault accident (police report to prove it). We had to make numerous calls because our adjuster never called us back when he said he would. Needless to say, I found out the hard way that you get what you pay for. Good luck.

Coverage: 5 Cost: 5 Customer Service: 3 Claims: 2

Very good customer service

by Jenny N

My husband and I went with Infinity because they were simply the cheapest we could find. I know that’s not always the best way to go, but so far they have been really good. And customer service reps are great and have always answered our questions and helped with billing issues. I would definitely recommend Infinity to anyone looking to save money on their car insurance!

Coverage: 5 Cost: 5 Customer Service: 5 Claims: 5

not impressed

by William G.

they’re not our insurance company but the driver that smacked into my wife’s pickup. They were slow to get back to us and it seemed like we were playing phone tag for a week. Initially we had to pick up the tab for our rental and we thought we would not be reimbursed but they finally cut us a check. Customer service was OK.

Coverage: 2 Cost: 2 Customer Service: 1 Claims: 1

not the worst, not the best

by Tom S

We’re on a budget so we knew we couldn’t afford one of the big names out there but we didn’t want to go with some rip-off company either and we just kinda stumbled across infinity. Really haven’t had any issue to put them through the test and their rates are tempting enough to make us want to stay when our policy expires but only time will tell what we do.

Coverage: 4 Cost: 2 Customer Service: 2 Claims: 2

Not bad for the price

by Nate W.

I’ve got a few tickets on my record so I typically pay more for car insurance but the rates infinity offered me are about as good as I found. Never heard of them before so only time will tell if I will stay with them for “infinity”.

Coverage: 3 Cost: 3 Customer Service: 3 Claims: 3


by Erik Rodriguez

Didn't pay for my claim. I would never choose this company. Manager Greg Schnee was rude and not helpful

Coverage: 1 Cost: 1 Customer Service: 1 Claims: 1