Commerce Auto Insurance Reviews

Rude and not trained!

by John A.

I’m not one to talk trash but I can’t believe how unprofessional they have been to us after we had an accident with one of their customers. Their claims adjuster needs to be house trained since he was so rude to my wife. The repairs that were done to our car we later took them to another shop to re-work. I would never recommend them to anybody.

Coverage: 1 Cost: 1 Customer Service: 1 Claims: 1

Pricey but professional

by Robb S.

One of the things you first notice through Commerce is that they offer lots of discounts and their people are friendly and professional. I’ve had one claim when my car was dinged and they were extremely pleasant to work with. From the time I reported the accident to the time they cut me a check everything was handled promptly and professionally.

Coverage: 4 Cost: 3 Customer Service: 5 Claims: 3

Dont do it!

by Sarah A.

One of the biggest tests of insurance is when you have an accident and commerce showed their true colors when my car got banged pretty good on the road. When I called the claims people they made me feel like it was my fault! Unfortunately it wasn’t the first time I’ve had an accident so I’ve dealt with insurance companies before but they (commerce) by far were just horrible. It took three months to get a check from them. Simply horrible.

Coverage: 1 Cost: 1 Customer Service: 1 Claims: 1