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American Family Auto Insurance

About American Family Auto Insurance

Originally called Farmers Mutual Automobile Insurance Company, American Family is one of the top auto insurance companies in America and one of the oldest, having celebrated its 84th birthday this year (2011)!

Founded on October 3, 1927, by insurance salesman Herman Wittwer, American Family started out small, selling only one product: coverage to Wisconsin farmers since they presented less risk to insure than big city drivers.

American Family Auto Insurance Ratings  Submit Review | More Reviews

Coverage:
4.8 out of 5
Cost:
3.8 out of 5
Customer Service:
4.3 out of 5
Claims:
3.3 out of 5

Slowly but surely, the company expanded into larger areas, suburbs and small towns and started selling more than just low cost auto insurance and in 1963, as the company broadened its market and products, it changed its name to American Family Mutual Insurance.

Today, American Family is the 10th –largest car insurance provider and operates in 19 states and has over $5 billion in policyholder equity and as a mutual the owners are also the policyholders.

What the industry is saying about American Family Auto Insurance

The company was in the Top 10 best auto insurance companies on the latest J.D. Power and Associates National Auto Insurance Study.

American Family is an accredited business by the Better Business Bureau since 2000 and the National Safety Council awarded the company its Teen Driving Safety Leadership Award last year for their Drive Cam video program which allows parents to see how their teens are actually driving.

Top insurance analyst A.M. Best gives American Family’s Financial Strength an excellent rating so customers can rest assured claims will be handled without any problems.

Choose American Family Auto Insurance because…

They’re one of the best car insurance companies in the Nation thanks to their knowledgeable agents which consistently gain high marks on the J.D. Power and Associates Distinguished Insurance Agency Program.

They offer low cost auto insurance on everything from cars and trucks to ATVs and snowmobiles and everything in between. Health, life and a bevy of other insurance products such as farm and ranch insurance are offered through the parent company.

Their Teen Safe Driver Program is free to policy holders and helps parents see how their teens are driving through an onboard camera which records any erratic driving. It’s estimated that the program curbs risky teen driving by up to 70%.

Discounts offered by American Family Auto Insurance Auto Insurance.

Too many to list here but as a company offering multiple insurance products it’s only natural that in addition to offering low cost car insurance they would offer discounts for bundled coverage. Some of the combinations that qualify for discounts include an auto/home discount, motorcycle/ home discount and even a home/ umbrella discount.

They also offer some unique discounts like the ones listed below:

  • Switch and Save Discount – Drivers that switch to American Family from a specified competitor could save on their premium with this discount.
  • EarlyBird Discount – Drivers insured by a competitor that switch to American Family Auto Insurance with at least seven days before the other policy is activated could score this discount.
  • Accident-Free or Good Driver Discount – Staying accident-free for three years could earn drivers this discount.
  • TimeAway Discount – Policyholders with college students 100 miles or more away from home could qualify for this one.

What about their customer service and claims processing?

Over 60 percent of their auto insurance agents are consistently recognized for excellent customer service by the J.D. Power and Associates Distinguished Insurance Agency Program.

Drivers can report a claim directly through their local American Family agent, online at the American Family website or via the 24/7 customer service center and its toll-free number. FAQs can also be answered online through their chat room.

American Family Auto Insurance also has a network of pre-qualified repair shops that work through American Family Customer Repair Program and their work is guaranteed for as long as a driver owns their vehicle or drivers can choose their own repair shop.